As mentioned in our article Access management overview, you are autonomous in managing access to the Skeepers Feedback Management account of your organization.
Administrators (also known as account operational managers) are the only people authorized to freely manage the creation, modification, and deletion of users. Skeepers does not impose any restrictions on the number of users allowed on an account. However, for security reasons, we invite you to regularly delete user accounts of employees who are no longer part of your organization.
Glossary of access management
A Skeepers Feedback Management account is the space dedicated to your organization on the Feedback Management platform. There are three types of accounts :
- A standard account is a regular account dedicated to a company/entity, which has no interaction with another Skeepers Feedback Management account.
- A parent account is a "super account" that governs several child accounts. This type of account is common for large international groups that want easy access to the content of their national entities, branches, or own brands.
- A child account is a standard account attached to a parent account.
A user is an individual access to your organization's Skeepers account on the Feedback Management platform. It is possible to assign a certain number of rights and roles to a user.
An administrator (also called operational manager) is a "super user" who holds admin access to your organization's Skeepers account on the Feedback Management platform. They are usually designated at the beginning of the partnership with Skeepers. Subsequently, they manage the creation and management of Skeepers Feedback Management access on your organization's account. They hold this right :
Delete an existing user on a standard account
If you are an administrator, click at the top right of the platform to open the panel where you can choose to access your user account settings, your organization's Skeepers Feedback Management account settings, or log out of the platform.
Click on 'Settings for [YOUR ORGANIZATION'S SKEEPERS ACCOUNT NAME]'.
In your organization's account settings, open the 'Users' tab. You will find the list of all users created on your organization's Skeepers account. Choose the user you want to deactivate from the existing list and press the 'Delete' button.
Delete an existing user on a parent account
If you are an parent account administrator, click on the 'Accounts' category in the left side menu.
In your organization's account settings, open the 'Users' tab. You will find the list of all users created on your organization's Skeepers account. Choose the user you want to deactivate from the existing list and press the 'Delete' button.
If you have any questions, feel free to contact our Customer Care team.