As mentioned in our article All about access management on the platform, you are autonomous in managing access to the Skeepers Feedback Management account of your organization.
Administrators (also known as account operational managers) are the only people authorized to freely manage the creation, modification, and deletion of recipients. Skeepers does not impose any restrictions on the number of recipients allowed on an account. However, for security reasons, we invite you to regularly delete recipient accounts of employees who are no longer part of your organization.
Glossary of access management
A Skeepers Feedback Management account is the space dedicated to your organization on the Feedback Management platform. There are three types of accounts :
- A standard account is a regular account dedicated to a company/entity, which has no interaction with another Skeepers Feedback Management account.
- A parent account is a "super account" that governs several child accounts. This type of account is common for large international groups that want easy access to the content of their national entities, branches, or own brands.
- A child account is a standard account attached to a parent account.
A user is an individual access to your organization's Skeepers account on the Feedback Management platform. It is possible to assign a certain number of rights and roles to a user.
A recipient is an individual access limited to certain shared elements. The elements shared with recipients (notably dashboards) are at the initiative of a user or an administrator. Technically, a recipient is a user with extremely restricted rights confined to read-only access without the possibility of modification on the platform.
An administrator (also called operational manager) is a "super user" who holds admin access to your organization's Skeepers account on the Feedback Management platform. They are usually designated at the beginning of the partnership with Skeepers. Subsequently, they manage the creation and management of Skeepers Feedback Management access on your organization's account. They hold this right :
Delete an existing recipient
If you are an administrator, click at the top right of the platform to open the panel where you can choose to access your user account settings, the Skeepers Feedback Management account settings for your organization, or log out of the platform.
Click on 'Settings for [NAME OF YOUR ORGANIZATION'S SKEEPERS ACCOUNT]'.
In the settings for your organization's account, open the 'Recipients' tab. Here you will find the list of all recipients created on your organization's Skeepers account. Choose a recipient from the existing list and click the 'Delete' button.
If you have any questions, feel free to contact our Customer Care team.