As mentioned in our article Access management overview you are fully autonomous in managing access to your organization’s Skeepers Feedback Management account.
For security reasons, password resets must be done via the dedicated button on the platform's login page or by requesting it from the account’s local administrator.
Glossary of access management
A Skeepers Feedback Management account is the space dedicated to your organization on the Feedback Management platform. There are three types of accounts :
- A standard account is a classic account dedicated to a company/entity, which has no interaction with another Skeepers Feedback Management account.
- A parent account is a "super account" that governs several child accounts. This type of account is common for large international groups that want easy access to the contents of their national entities, branches, or own brands.
- A child account is a standard account attached to a parent account.
A user is an individual access to your organization's Skeepers account on the Feedback Management platform. It is possible to assign a number of rights and roles to a user.
A recipient is an individual access limited to certain shared elements. The elements shared with recipients (notably dashboards) are at the initiative of a user or an administrator. Technically, a recipient is a user with extremely restricted rights confined to read-only access without the possibility of modification on the platform.
An administrator (also known as the account operations manager) is a "super user" who holds admin access to your organization's Skeepers account on the Feedback Management platform. They are usually designated at the beginning of the partnership with Skeepers. Subsequently, they manage the creation and management of Skeepers Feedback Management access on your organization's account. They hold this right :
A user or recipient right is an authorization, a privilege granted to a user. Depending on whether the element is checked or unchecked, the user will be able to access a feature or not. Only administrators can influence user rights.
A account permission is an authorization granted to your organization's specific Skeepers account. Permissions are managed only by the Skeepers Feedback Management teams (Support or Professional Services if subscription to a feature).
Request a New Password
If you are a user looking to get a new password to access the platform, use the "Forgot your password?" button available on the login page.
If, after several minutes, you do not receive the email from the address "no-reply@myfeelback.com", with the subject "Your new password", contact the administrator of your account :
Send a new password to a user
If you are an administrator, click at the top right of the platform to open the panel where you can choose to access your user account settings, the Skeepers Feedback Management account settings for your organization, or to log out of the platform.
Click on 'Settings for [NAME OF YOUR ORGANIZATION'S SKEEPERS ACCOUNT]'.
In the settings for your organization's account, open the 'Users' tab. Here you will find the list of all users created on your organization's Skeepers account. Choose a user from the existing list and click the 'Edit' button.
Once on the user's profile, scroll down and click the 'Send a new password' button. A confirmation message will appear at the top right of the platform.
The user will receive the reset email within a few minutes from the contact address "no-reply@myfeelback.com". We recommend that the user allows emails from this address and checks their spam folder if necessary.
In the case of a parent account, the steps are similar. The only difference is that you must first access the 'Accounts' section.
If you have any questions, do not hesitate to contact our Customer Care team.