Reset the password of a recipient

As mentioned in our article Access management overview you are fully autonomous in managing access to your organization’s Skeepers Feedback Management account.

For security reasons, password resets must be done via the dedicated button on the platform's login page or by requesting it from the account’s local administrator.

Glossary of access management

A Skeepers Feedback Management account is the space dedicated to your organization on the Feedback Management platform. There are three types of accounts : 

  • A standard account is a classic account dedicated to a company/entity, which has no interaction with another Skeepers Feedback Management account.
  • A parent account is a "super account" that governs several child accounts. This type of account is common for large international groups that want easy access to the contents of their national entities, branches, or own brands.
  • A child account is a standard account attached to a parent account.

A user is an individual access to your organization's Skeepers account on the Feedback Management platform. It is possible to assign a number of rights and roles to a user.

A recipient is an individual access limited to certain shared elements. The elements shared with recipients (notably dashboards) are at the initiative of a user or an administrator. Technically, a recipient is a user with extremely restricted rights confined to read-only access without the possibility of modification on the platform.

An administrator (also known as the account operations manager) is a "super user" who holds admin access to your organization's Skeepers account on the Feedback Management platform. They are usually designated at the beginning of the partnership with Skeepers. Subsequently, they manage the creation and management of Skeepers Feedback Management access on your organization's account. They hold this right : 

For any addition or change of administrator on your organization's Skeepers Feedback Management account, please communicate this information to your Customer Success Manager or the Customer Care team.

A user or recipient right is an authorization, a privilege granted to a user. Depending on whether the element is checked or unchecked, the user will be able to access a feature or not. Only administrators can influence user rights.

A account permission is an authorization granted to your organization's specific Skeepers account. Permissions are managed only by the Skeepers Feedback Management teams (Support or Professional Services if subscription to a feature).

Request a new password

If you are a recipient looking to get a new password to access a dashboard shared with you, use the "Forgot your password?" button available on the login page.

If, after several minutes, you do not receive the email from the address "no-reply@myfeelback.com", with the subject "Your new password", contact the administrator of your account :

Send a new password to a recipient

If you are an administrator, click on the top right of the platform to open the panel where you can choose to access the configuration of your user account, the configuration of your organization's Skeepers Feedback Management account, or to log out of the platform.

Click on 'Settings for [YOUR ORGANIZATION'S SKEEPERS ACCOUNT NAME]'.

In your organization's account settings, open the 'Recipients' tab. There, you will find the list of all recipients created on the Skeepers account of your organization. Choose a recipient from the existing list and press the 'Edit' button.

Once on the recipient's profile, scroll down and press the 'Send a new password' button. A confirmation message will appear at the top right of the platform.

The recipient will receive the reset email within a few minutes from the contact address "no-reply@myfeelback.com". We recommend that the recipient allows emails from this address and checks their spam folder if necessary.

In the case of a parent account, the steps are similar. The only difference is that you must first access the 'Accounts' section.

 

If you have any questions, do not hesitate to contact our Customer Care team.

 

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