To ensure an optimal experience with our solution, please make sure your work environment meets the prerequisites below.
Supported Web Browsers
Our solution works exclusively through a web browser. For compatibility, performance, and security reasons, we recommend using the latest stable versions of the following browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge (Chromium version only)
Apple Safari (macOS only)
- Internet Explorer (all versions)
- Microsoft Edge (non-Chromium version)
- Private/Incognito browsing modes (some features may be limited)
Regularly check that your browser is up to date. Automatic updates are enabled by default, but a manual check is always recommended.
Minimum Workstation Requirements
-
Operating System:
Windows 10 or higher
macOS 11 (Big Sur) or higher
Linux (Ubuntu 20.04+, Debian 10+, Fedora 34+) - Processor: Intel i5 or equivalent
- Memory (RAM): 4 GB minimum (8 GB recommended)
- Internet Connection: 10 Mbps download and upload for real-time features (e.g., calls, synchronization)
Network and Security Settings
- Required Ports: 80 (HTTP) and 443 (HTTPS) must be open.
- Third-party Cookies: Must be allowed to ensure proper session management.
- Browser Extensions: Some extensions may interfere with our interface. If issues occur, try temporarily disabling your extensions or using a browser in extension-free mode.
If you encounter issues, try temporarily disabling your extensions or use a browser in extension-free mode.
Mobile Devices and Tablets
Our solution is optimized for desktop use. For mobile devices, we recommend access via a compatible mobile browser (Safari on iOS, Chrome on Android).
Features may be limited compared to the desktop version.
Best Practices for IT Administrators
- Ensure that workstations authorize the domains required by our solution
- Avoid overly restrictive proxies or firewalls that could block API calls or WebSockets
- Test the solution on a pilot workstation before deploying it on a larger scale
If you have any questions, please contact our Customer Care team.