The dashboard provides a comprehensive overview of key indicators related to the processing and response to user-generated content, making it possible to track performance, identify bottlenecks, and improve customer engagement. It integrates seamlessly into the Feedback Management interface with a familiar design and advanced filters.
The Unified Response Performance dashboard is a new feature available within the Feedback Management platform. It is designed to help customers monitor and optimize their management of user-generated content (UGC) across multiple channels (Verified Reviews, Google Reviews, feedback).
Unified Response dashboard features
Global and detailed indicators:
Processing rate (percentage of UGC processed)
Average processing time (from UGC submission to action)
Response rate (percentage of processed UGC with a response)
Average response time
Multi-level data analysis
By UGC type (e.g.: product reviews, brand reviews, feedback, Google reviews)
By location (e.g.: store, entity, or regional grouping)
Advanced filtering
You can refine your analyses using advanced filters, based on several criteria:
Website, location, or purchase channel (online / in-store)
Assigned rating (currently from 1 to 5 stars, with a planned extension to CSAT 1–10)
UGC type (product reviews, brand reviews, feedback, Google reviews, etc.)
Country
You can also customize the time period of your analyses, for example: 12 months, 6 months, 7 days, or 14 days.
Export and mobile compatibility
Export: All widgets can be exported to Excel for monthly statistical tracking.
Mobile accessibility: The dashboard is responsive and accessible on smartphones.
The detailed view by location is not available on mobile due to scrolling constraints and integration limitations.
How to access it?
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Access the Feedback Management platform: in the left-hand side menu, you will find the
Unified Response section where the dashboard is integrated. Click on Dashboard.
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Apply filters: Use the dashboard filter options to customize views by website, location, channel, rating, UGC type, country, and period.
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Export data: Use the Excel export feature to perform offline analyses and monthly reports, by clicking on the export icon
.
FAQ
Currently, you can filter by location, entity, or network.
Yes, the dashboard is responsive and accessible on smartphones, except for location-level details.
Yes, all widgets can be exported as CSV files for additional analysis.