Migrating the Skeepers domain to room.cxr.skeepers.io — what changes for you

Skeepers is updating its domain names to strengthen the stability, security, and performance of its services.
The platform login URLs for our applications are migrating to a single domain: room.cxr.skeepers.io.

Background

The platform login URLs for our applications are migrating to a single domain: room.cxr.skeepers.io. The old URLs (room.myfeelback.com) will be automatically redirected to this new domain.

This migration was first announced in November 2025. This article is a reminder as the redirect is about to be implemented.

Does this affect me?

In the vast majority of cases, no: the redirect is seamless, your current URLs will continue to work, and no action is required in your Skeepers account.

When you first log in to the new domain, however, there are a few practical points to be aware of (saved credentials, forgotten passwords): see the Important points to know after the migration section.

However, two situations require your attention. Check whether either applies to you:

Case 1: Your organization filters domains (firewall, proxy, whitelisting)

What you need to do: add room.cxr.skeepers.io to your list of allowed domains before September 30, 2026. Otherwise, your users may no longer be able to access the service after the switch.

Case 2: You use connectors or webhooks

What happens automatically: starting September 30, 2026, callback URLs will switch to room.cxr.skeepers.io. There will be no service interruption—the old domain room.myfeelback.com will remain active in parallel.

Important points to know after migrating to room.cxr.skeepers.io

Credentials saved in your browser

If your browser had saved your credentials for the old domain (myfeelback.com), they will not be automatically transferred to the new domain room.cxr.skeepers.io. Therefore, when you log in for the first time, your credentials may no longer be prefilled.

Resetting your password

If you need to reset your password using the “Forgot password” option, be sure to enter your username rather than your email address, unless your email address also corresponds to your username on the platform.

Finding your saved credentials

If you are unsure which credentials to use, you can view the passwords saved by your browser:

1. Open your browser's settings.
2. Go to the Saved passwords or Password manager section.
3. Search for entries containing myfeelback or room.myfeelback.
4. You can then retrieve the username and password previously saved to log in again.

Whitelisting: check your network rules

This step applies to all customers whose organization uses a firewall, proxy, or whitelisting policy to control access to external domains.

What should you do?

1. Check with your IT/security department whether your organization applies network filtering or domain whitelisting.
2. If so, ask them to add the domain room.cxr.skeepers.io to the list of allowed domains, and to verify that the corporate firewall, VPN, and URL filtering also allow it.
3. Complete this process before September 30, 2026 to prepare for the redirect.

Symptoms of a whitelisting issue:

• You cannot log in to Skeepers from your corporate network.
• Access works over VPN but not outside the VPN (or vice versa).
• You receive a network connection error message.

Connectors & Webhooks: updating URLs

This section applies to customers with Salesforce or Zendesk connections, configured custom webhooks, or other OAuth integrations.

Replace room.myfeelback.com with room.cxr.skeepers.io wherever the URL appears in your configuration. The rest of the path does not change.

For Salesforce or Zendesk connectors

Step 1: Update the URL in Skeepers

1. Go to Settings → Connected apps.
2. Select your application (e.g., “Salesforce” or “Zendesk”).
3. Go to Authentication → Managed authentications.
4. Update the Callback URL field with the new URL.
5. Click Save.

Step 2: Update the URL in the third-party console

You must also update the configuration in the third-party application itself.

For Salesforce:

1. Log in to your Salesforce instance.
2. Go to Setup → Apps → App Manager, then search for “Skeepers.”
3. Click Edit.
4. In the Redirect URI field, replace the existing URL with the new one.
5. Click Save.

For Zendesk:

1. Go to Admin Center → Apps and integrations → OAuth Clients.
2. Find the Skeepers integration.
3. Update the Redirect URL field.
4. Click Save.

For other applications: refer to the application's official documentation. The field is generally called “Redirect URI,” “Callback URL,” or “Authorization Callback URL.”

Step 3: Test your connection

1. In Skeepers, go to Settings → Connected apps.
2. Click Reconnect or Reauthorize for your application.
3. Follow the authentication flow as usual.
4. Once authorized, verify that the integration is working correctly (Salesforce: verify that a synchronization works; Zendesk: verify that a ticket can be created from Skeepers).

For custom webhooks

Step 1: Identify your webhooks

1. In Skeepers, go to Settings → Webhooks (or Integrations, depending on your version).
2. For each configured webhook, note its target URL.

Step 2: Update the URLs

1. For each webhook containing room.myfeelback.com, click Edit.
2. Replace room.myfeelback.com with room.cxr.skeepers.io.
3. Click Save.

Example:

• Before: https://yourcompany.com/webhook?source=https://room.myfeelback.com/api/feedback
• After: https://yourcompany.com/webhook?source=https://room.cxr.skeepers.io/api/feedback

Step 3: Test your webhook

1. In Skeepers, trigger a real action (e.g., create new feedback, reply to a message).
2. Verify that the webhook is triggered correctly.
3. Verify that the data reaches your system successfully.

If the webhook is not triggered, check that the URL has been updated correctly, that the new URL is accessible from your system, and review your system logs for any connection errors.

Key dates

• Before September 30, 2026 — Whitelist the room.cxr.skeepers.io domain (if applicable) and update OAuth integrations, connectors, and webhooks (if applicable) (customer action).

FAQ

If you have any questions, feel free to contact our Customer Care team.