Skeepers Feedback Management provides you with a wide range of products to address your surveys and analyze them effectively : feedbacks, verbatims, emails and SMS.
You have the option to subscribe to specific consumable packs that you can track and monitor in real-time within a dedicated section of the platform.
Glossary of Skeepers Products and Consumables
A pack refers to a product purchased to Skeepers. Each product pack (feedback, email, SMS, verbatim) has a determined volume and a defined validity period.
A feedback corresponds to a global validation of a respondent's answers to a survey. A single feedback is counted once the respondent clicks the first validation button of an activated questionnaire. Answers collected as "test" are not counted.
An email refers to an initial or follow-up email sent via Skeepers. Whether delivered or failed, each send will be deducted from the consumables. The email sending service integrated by Skeepers is MailJet.
An SMS refers to an initial or follow-up SMS sent via Skeepers. Whether delivered or failed, each send will be deducted from the consumables. The SMS sending service integrated by Skeepers is MTarget.
A verbatim corresponds to a written answer from one of your respondents, which Skeepers analyzes in terms of content and polarity (more information here).
Quick feedback monitoring available on the platform
In the top right corner of the platform, next to your username and your organization's account name, you can see the account's feedback consumption in the form of a scale.
Detailed product monitoring available on the My consumption page
By clicking on the consumption scale, you can display the 'My Consumption' page.
This page details the account's consumption for each product in the form of a graph. It includes the account's consumption status as well as the different volume and period limits for the purchased products.
The 'My Consumption' page allows you to :
- Track your account activity status
- Identify if the consumption is consistent with your forecast
- Anticipate your future needs for feedback, email, SMS or verbatim packs
- Prepare an activity report for your management (via a .CSV export)
- Cumulative product consumption compared to the goal and its volume limit
- Consumption since the beginning of the current product pack's validity
- Number of products purchased within the current product pack validity period
- Status and number of products remaining within the current product pack validity period
- Current product pack
On this page, you can also break down consumption by month.
To choose the consumable you want to track, select it from the dropdown menu located in the top right :
Just below, you have the option to export the graph data in CSV format:
If your consumption does not seem to match for one or more products, we invite you to contact your Skeepers Customer Success Manager or Sales. Indeed, if a product is consumed outside its validity periods or when its volume limit is exceeded, it puts the account in an "Outside Plan" situation where the calculation is no longer consistent with usage.