Once you have created a raw data visualization, you can schedule a recurring export to your FTP to secure collected data and use it within your own tools.
By default, Skeepers Feedback Management retains feedback for a maximum period of 2 years, as detailed in the article How does Skeepers Feedback Management manage data retention ?.
Sharing raw data to an FTP server allows you to maintain a complete history within your secure environment.
To automate the backup of your campaign feedbacks, it is recommended to create a raw data visualization for each campaign and configure FTP sharing by following the detailed steps in this article.
You also have the option to configure a recurring sharing of your raw data via email.
Accessibility
- The raw data export sharing feature via FTP is available to all
Requirements
- Have connected your FTP or SFTP repository to Skeepers in your account settings (how to do it)
- Have created your raw data visualization (how to do it)
Setup
To configure recurring sharing of raw data export to your FTP server, go to the “Analysis” tab, then “Libraries” and “Raw Data” from the left sidebar.
Here, create a new raw data visualization or edit an existing one for which you want to configure FTP sharing.
Above the table, click on the button with a square and an outward arrow labeled “Share raw data by FTP”:
A new panel will open on the right, allowing you to select the target FTP repository from those already configured in Skeepers.
Simply select the target FTP repository, configure the language, and set the sharing frequency :
If you want to automatically date your file with the current date, select the “File timestamp” option.
Make sure to enable the sharing status, apply, and save your raw data visualization.
Everything is set !
Encrypting shared files (PGP)
Skeepers Feedback Management offers a PGP (Pretty Good Privacy) encryption option to secure the content of your shared files.
PGP encryption is an asymmetric cryptographic method used to secure data and ensure confidentiality, authenticity, and integrity. It relies on a public-key cryptography system, using two distinct and complementary keys :
- A public key, used to encrypt (encode) data
- A private key (or secret key), used to decrypt (decode) data; it is strictly personal and must be protected
To enable this option, we invite you to contact Skeepers Support specifying the purpose of your request, as well as the account and raw data visualizations concerned. You must attach the public key associated with your account to this request.
Once the option has been configured by Skeepers technical teams, it will be made available to you. You will only need to check "Yes" in the "Enable PGP Encryption" field.
If you have any questions, feel free to contact our Customer Care team.