Do you want to enrich your contact records in real-time and instantly share actionable insights with your teams directly from the tool ?
Connect your Salesforce instance to Skeepers Feedback Management using our connected app to fully leverage its CRM enrichment features.
For a better understanding of mapping, refer to our article Enriching CRM data through mapping.
Requirements
- Have the Salesforce connected app set up and activated on your Skeepers instance
- Identify the data you want to exchange between the two tools
- Associate a segment to your campaign with one of the attributes identifying the respondent in your Salesforce Contact records (usually the email address)
Setup
Once your Salesforce connected app is set up and your data mapping is configured, you can create new post-feedback actions (learn more about post-feedback actions) within your campaigns.
Start by accessing one of the campaigns where you want to send respondent data to Salesforce. Navigate to the "Actions" tab and begin configuring your action.
The key is to configure the "THEN" condition with "Feed an application." Then, simply choose the Salesforce mapping that fits your needs.
In the following example, we chose to feed Salesforce when a customer provides negative satisfaction feedback in this survey following their an intervention. The customer will then be identified as such in Salesforce.
If you have any questions, feel free to contact our Customer Care team.