Looking to optimize the effectiveness of your future survey ? Leverage campaign templates !
Skeepers provides several default campaign templates designed to meet the most common needs. Additionally, you can create surveys based on your own campaign templates, which you have previously defined. This allows you to fully benefit from proven and effective best practices to maximize the impact of your campaigns.
Default campaign templates provided by Skeepers
To simplify your use of campaigns, Skeepers offers templates inspired by hundreds of successful campaigns. Selected after an in-depth analysis of our clients' campaigns, these templates help you save time, streamline your actions, and improve your performance.
Each campaign template includes a dedicated thematic survey tailored to a specific stage of the customer/employee journey, along with its scenarios, deployments, and potentially post-feedback actions.
Below is a detailed list of the default campaign templates currently available on the platform :
Evaluate customers' needs before developing a new product | Do you want to develop a new product or service? Make sure it matches the needs of your target customers. |
Survey with URL deployment, including :
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How is your brand perceived by your clients? | How do your customers perceive your brand? Find out where the gaps in perception are and where you need to improve. |
Survey with URL deployment, including :
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Assessing the quality of the customer experience when buying online | Evaluate the quality of the customer experience experienced when shopping online and identify areas for improvement of your site for a better conversion. |
Survey with URL deployment, including :
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Get 100% satisfied customers after a product return | After each product return, trigger a questionnaire to measure the satisfaction of your customers. Improve your process thanks to the answers collected! |
Survey with URL deployment, including :
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Understanding who your customers are: identifying buyer profiles | Get to know your customers, their buying habits and preferences with this quiz. Enrich your customer knowledge and target each buyer profile customer. |
Survey with URL deployment, including :
3 redirection scenarios according to the detected buyer profile :
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Measuring the relevance and effectiveness of your customer service | Collect customer data on the spot after each exchange with your advisers. Find out what they think of the relationship they have had and where you could improve! |
Survey with URL deployment, including :
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Remote working: measuring the well-being of your team | The satisfaction of your customers also depends on the satisfaction of your employees. Measure their satisfaction and well-being within your company. |
Survey with URL deployment, including :
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Measure customer loyalty using the Net Promoter Score | Learn what customers think about your company using the NPS. Implement marketing actions to convert detractors and passives into brand promoters! |
Survey with website deployment, including :
2 redirection scenarios :
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Improve customer satisfaction after in-store purchase | After each purchase in store, trigger a smart survey by email to measure the satisfaction level of your customers. Set actions and alerts in real-time to adapt your offers! |
Survey with external email deployment, including :
1 redirection scenario :
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Collect ultra-qualified information on your website visitors | Qualify your audience by collecting high value customer data. Segment your leads to improve the performance of your marketing campaigns! |
Survey with website deployment, including :
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Reduce cart abandonment and increase conversion rate | Identify the real reasons causing visitors and customers to leave your website. Implement actions that make them return and win back sales! |
Survey with website deployment, including :
3 redirection scenarios :
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Campaign templates you can create from your surveys
As explained in the article Save a campaign as a template, you can transform your most impactful campaigns into campaign templates.
Each new template, based on one of your surveys, will be added to the list of existing templates :
Using campaign templates
To use campaign templates, whether they are predefined by Skeepers or created from your own templates, simply create a new campaign.
To do so, go to the campaign list from the left sidebar on the platform, in the "Campaigns" tab. Click on the "Create new campaign" button.
Then, choose from the Skeepers templates or the ones you have created, selecting the one that best suits your needs.
For each campaign template, you will have the ability to customize and refine it to align with your objectives as closely as possible.
If you have any questions, feel free to contact our Customer Care team.