Below, you will find different examples of chart types. Click on the tab of your choice to display the corresponding content and view the related chart.
To create and customize your charts, you can refer to the article on creating indicators.
Vertical bar
For a quick overview, you can choose a vertical bar display of the distribution of collected responses, for each type of respondent (Promoter, Passive, Detractor).
Horizontal bars
This chart uses the same data as the previous one but displayed in a horizontal format.
Pie chart
The pie chart allows you to measure the share (%) of each element compared to the overall value of your indicator.
A percentage breakdown of NPS profile types relative to the total number of responses.
Line chart
Displaying your data as a line chart makes it easy to visualize the evolution of your performance over a defined period (here, the number of responses).
Area chart
This chart is identical to the previous one but displayed as an area. As with all charts, the color can be customized to better represent the data (satisfaction, dissatisfaction, etc.).
Vertical bars
For example, you can deepen your analysis by comparing the type of profile (Promoter, Passive, Detractor) according to the segment type (Buyers or Visitors).
Very useful for easily spotting trends: Buyers participate more than Visitors, whether they are Promoters, Passives, or Detractors.
Horizontal bars
This chart uses the same data as the previous one but displayed in a horizontal format.
Stacked bars
Comparing the distribution of two segments in percentages (Buyers and Visitors in this example) lets you identify the share (%) represented by each respondent type (Promoter, Passive, Detractor).
Here we can see that the distributions are almost identical, regardless of the segment analyzed.
Line charts
Line charts allow you to compare the evolution of your responses, here segmented by week.
Stacked areas
Area charts provide both a comparative and cumulative view of the total number of responses. To view the detail of each value, simply hover over the point of interest (see: chart point detail).
Overlapped vertical bars
Comparing responses with overlapped vertical bars highlights the differences in evolution between two distinct elements.
Here we see that in March (03/17), Visitors responded less to the surveys, while the number of Buyer responses kept growing.
Variation
NPS score for the current month with its variation, based on the previous period (day, week, month, year), to easily identify whether the score is trending positively or not.
Date picker
Daily NPS score with a customizable date selector (duration and period).
Maximum score
NPS score reached in comparison to the maximum score of the indicator, here NPS with a maximum achievable score of 100.
Number
Display of the total number of responses (for the Buyers segment).
Evolution chart
Display of the total number of responses (for the Buyers segment) and graphical representation of the weekly trend.
Target achievement
Display of the total number of responses (for the Buyers segment) and indicator of target achievement (progress bar).
Ranking
Ranking allows you to sort your key items in descending order of importance (from most to least important), based on responses collected from participants. You can indicate the volume for each response, the score, or the average rating, related to the data from the ranking.
Example: ranking in descending order, from the question “What satisfied you the most during your visit?”
Bubbles
Bubble charts allow you to cross two dimensions, here the data of two different questions with similar response modalities.
Thanks to the y-axis, we can see that the “Welcome” item (present as a modality in both questions) is very important for respondents (Buyers and Visitors), but is rated as very unsatisfactory by those same respondents (x-axis).
Value
Display of the NPS for April and its variation (March).
Table
A summary table with the value of each item for April and its variation compared to the previous month (March).
Vertical bars
On a histogram, variation is shown by a red or green arrow next to each bar’s value. To display the variation detail (percentage or points), simply hover over the chosen bar.
It is possible to display variations only when they are significant (particularly in relation to your significance tests).
If you have any questions, feel free to contact our Customer Care team.