Improve campaign management with labels

Are you having trouble organizing your account and finding specific campaigns ? Simplify the task with labels.

This feature allows you to organize your campaigns based on personalized keywords that you can modify at any time. These keywords can facilitate your searches and also act as filters in the campaign list.

As you use the Skeepers platform, several campaigns (whether one-time or recurring) will be created in your space. A well-structured account ensures that each user can quickly access the information relevant to them. By adopting a clear organization, you promote better communication between teams and optimal use of the platform's features.

In this article, we explain how to add labels and set up a clear naming convention to maintain a structured space, ensuring a smooth experience for all collaborators.

Considering a label naming system

Labels are keywords that help you better organize your account. It is therefore essential to define a common naming convention for all account users to maintain a clear and accessible structure. This will facilitate future account management, allowing new users to quickly understand the logic behind the account’s organization.

The naming system you choose will help classify the following elements in your account : 

  • Campaigns
  • Deployments
  • Indicators
  • Raw data visualizations
  • Dashboards
  • Reports
  • Alerts

Here are our label suggestions : 

Suggestions Examples

Name of the creator or reference person for the campaign

"peter", "paul", "john", etc.

Team/Department responsible for creating or managing the campaign

"marketing team", "voice of the customer", "CRM", etc.

Campaign objective

"customer satisfaction", "post-purchase verbatim", etc.

Survey deployment type

"email via Skeepers", "website", "QR code", etc.

Surveyed stage in the customer journey

"post-purchase", "post-e-commerce order", "post-customer service", "post-subscription", etc.

Surveyed product, service, or reference

"retirement insurance", "chocolate range", "UK stores", etc.

Surveyed date or period

"2025", "Q3 2024", etc.

Using labels

In the campaign list, you can use the filter function at any time to display specific labels, allowing you to quickly find the campaigns that interest you.

Adding a label when creating a campaign

It is possible to add a label to your campaign easily, right from the creation of your survey.

To do this, start by going to the "Campaigns" tab from the left sidebar to access the list of campaigns already created on your organization's account.

In the upper right part of the platform, click on the "Create new campaign" button.

Then choose a suggested template or create a blank campaign.

Regardless of your choice, a window will appear where you can name the campaign and add labels.

You can add as many labels as necessary. If a label already exists, it will be automatically suggested as soon as you start typing its first characters.

Make sure to click on the green checkmark icon to validate the addition of the label and ensure it is correctly registered in the platform.

Once your labels are specified and your campaign is created, you will be able to distinguish the labels from the campaign list. They are recognizable because they are all preceded by a hashtag ("#").

Adding a label to an existing campaign

It is possible to add a label to a campaign, even if your survey is already launched.

To do this, start by going to the "Campaigns" tab from the left sidebar to access the list of campaigns already created on your organization's account.

Click on the campaign that interests you.

Once in your campaign, click on the wheel in the center of the upper part of your survey and then press the "Settings" button.

In the "General" section that will appear by default in the settings, you can directly specify labels for your campaign.

You can add as many labels as necessary. If a label already exists, it will be automatically suggested as soon as you start typing its first characters.

Make sure to click on the green checkmark icon to validate the addition of the label and ensure it is correctly registered in the platform.

You can modify or delete labels at any time with this procedure.

Once your labels are specified, save the page; you will be able to distinguish the labels from the campaign list. They are recognizable because they are all preceded by a hashtag ("#").

 

To learn more about best practices for organizing your account, we invite you to read our article How to organize and clean up your Feedback Management account ?

 

If you have any questions, feel free to contact our Customer Care team.

 

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