Set a response deadline for a survey

To ensure relevant feedback, set a response deadline based on a "date" attribute (purchase, customer service interaction, delivery). This allows you to control the response period and ensure the reliability of your data’s context.

Set a response deadline for a survey

To set the response deadline for a survey, you must attach a date-type attribute to the segment linked to your campaign ( Learn more about creating an attribute ).

1. Create a dedicated inactivity page for the survey ( Learn more about creating a page in your campaign ).

   

2. Open the tab in your campaign.
3. Click on , then add a new condition.

4. Choose the "Page" condition and select the page of the relevant question. Then click .

   

5. Then, add a new condition by choosing the "Attribute" condition.
6. Here, select the date-type attribute previously attached to your campaign.
7. Define the condition for this attribute:
   • If you select "Time elapsed since the attribute value", specify the number of desired time units (days, hours, etc.).

   • We recommend keeping your account’s time zone to avoid any discrepancies.

     

8. In the section, select the "Go to page" action, then choose the inactivity page you created in your campaign.

   

9. Save your work by clicking .

Here’s what your scenario will look like:

If you have any questions, feel free to contact our Customer Care team.