The platform Feedback Management by Skeepers is a customizable Saas on many levels. However, some of your questions may remain unanswered when you first handle specific features. In this article, we detail frequently asked questions related to the tool, as well as relevant articles to answer them.
Recurring questions
Tracking
- How to create a linked attribute?
- How do I create a contact field attribute?
- How do I know which attribute type is right for me?
- How do I modify an attribute that has been filled in incorrectly?
Campaign
- Why doesn't my campaign collect an attribute?
- How do I import feedbacks into my survey ?
- Can a customer answer my survey more than once?
- How can I customize my survey with variables?
- How to build my survey ?
- How to display questions/pages only to certain respondents?
- How to be notified following feedback?
- How to respond to the customer following feedback? (in construction)
Deployment
- How do I track my email delivery via Skeepers?
- Why isn't my campaign showing up on my website?
- How to re-launch my email campaign via Skeepers?
- How do I preview my campaign ?
Design
- How do I customize my survey ?
- How do I display the progress bar in my questionnaire?
- How do I go further in customizing my surveys ?
Analysis
- How do I display a comparison?
- How do I share my report?
- How do I distribute my analysis tables?
Connectors & Integrations
- How do I check the mapping errors brought up in my connector?
- How does TrustPilot work on Skeepers ? (in construction)
- How to activate the Skeepers API?
Login & Administration
- I'm not receiving the password reset email.
- I would like us to create access for a new colleague.
Advanced features
Contact & Broadcast List